Contact Us
Got a question about one of our reviews, a correction to flag, or feedback on how we cover US online casinos? We want to hear it. This page explains how to reach the team at American Casinos, what kinds of messages we can help with, and what to expect when you get in touch.
How to Reach Us
The best way to contact us is by email. Send your message to [email protected] and we'll aim to respond within 48 hours on business days. We read every message, though we may not be able to reply to every submission individually — particularly where the same question has already been answered on the site.
What We Can Help With
- Review accuracy: If you believe a detail in one of our casino write-ups is out of date or incorrect, let us know. Include the page URL and the specific claim so we can check it quickly.
- Editorial suggestions: We're always looking to cover what US players actually need. If there's a topic, casino type or question you'd like to see addressed, we'd welcome the idea.
- Site issues: Broken links, display problems on mobile, or anything else that stops the site working as it should — please flag it and tell us which browser and device you were using.
- Partnership and content enquiries: If you represent a brand and have a commercial enquiry, email us with full details. We review these on a case-by-case basis and our editorial independence is not for sale.
- Responsible gambling concerns: If you or someone you know needs immediate help with problem gambling, please do not wait for our reply. Visit our responsible gambling page for direct links to national and state-level support services available to US residents.
What We Cannot Help With
We are an independent comparison and review site — we are not affiliated with any of the casinos listed, and we do not have access to player accounts, transaction records or casino support systems. If you have a dispute with a casino over a withdrawal, a bonus or account access, you will need to contact that casino's own support team directly. We cannot intervene on your behalf or escalate complaints to operators.
Reader Feedback on Our Reviews
Our research process is ongoing. If you have played at one of the casinos we cover and have a first-hand experience — positive or otherwise — that you think should inform our editorial assessment, we'd like to know. We consider reader-submitted context when we review and update our ratings, though we verify independently before changing published copy. Reader accounts do not automatically change a score, and we do not publish anecdotal reviews attributed to unnamed sources.
You can read more about how we evaluate casinos and what our ratings are based on on our About Us page.
Response Times and What to Expect
We aim to reply to all substantive enquiries within 48 hours on weekdays. Emails sent over the weekend may take a little longer. If your message concerns a factual correction that we can verify and confirm, we will update the relevant page and note the change. We do not notify every reader who submits a correction, but we do act on well-evidenced ones promptly.
Spam, promotional outreach sent without a prior relationship, and messages asking us to guarantee rankings or positive reviews will not receive a reply.
A Note on Gambling Help
American Casinos covers real-money online casinos for adult US residents. If at any point gambling stops being entertaining and starts causing financial or personal harm, please step back and seek support. The National Problem Gambling Helpline is available 24/7 at 1-800-522-4700. Our responsible gambling page has further resources, including state-specific self-exclusion programmes and tools for setting deposit and time limits. You can also review our Terms and Conditions for full details on how this site operates.